The automated line testing system Convercent uses to monitor phone-line uptime identified that our Benin based shared telephony line is no longer active. This is due to an unexpected, country-specific telecommunications regulatory change.
We have proactively procured a new Benin shared number. The updated shared number has passed testing and is ready for use. The new number for Benin is +229 62500989. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.
We are updating the Benin shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Benin number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Benin shared number.
If you have any questions or concerns, please don't hesitate to contact our support team.
Posted Dec 08, 2023 - 08:50 MST
Identified
The automated line testing system Onetrust/Convercent uses to monitor phone-line uptime identified that our Benin - Parakou based shared telephony line is no longer active. This is due to an unexpected, country-specific telecommunications regulatory change. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Benin - Parakou number.
We are actively working to acquire new lines to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We also recommend that you note any materials containing that Benin - Parakou number so you can quickly make updates once we have a new phone line available.
If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
Posted Nov 28, 2023 - 13:20 MST
This incident affected: Convercent Helpline Call Center.