Uganda- Call Center Shared Line Down
Identified - ***Update 11/26/24***
Our carrier is now able to procure numbers for Uganda and a new shared number has been requested. This process will take a couple weeks before the number is operational.
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The automated line testing system Convercent uses to monitor phone-line uptime identified that our Uganda based shared telephony line, 0800 113213, is no longer active. This is due to an unexpected, country-specific telecommunications regulatory change. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Uganda numbers.

Individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.

If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
Aug 23, 2024 - 10:57 MDT
EU Production OData Reports Service Unavailability
Identified - To ensure stability to the EU Production environment, OData reporting services have been temporarily disabled. As a result, customers will be unable to pull data from the platform using the public OData APIs. This impacts the following:

Reporting > Data Services > OData Reports

We are actively working to restore OData reporting functionality and will provide an update on its availability early next week.

We apologise for any inconvenience caused and appreciate your patience as we continue to improve platform stability.
Nov 26, 2024 - 08:04 MST

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Welcome to Convercent's Application Status page, where you will find information specific to the status and overall health of the Convercent Application. Should a future need arise to review this information, we recommend you bookmark this page to quickly review the Convercent Application status, or subscribe to our mailing list to receive emails and/or SMS message alerts.

EU Production Operational
EU Production Operational
Reporting Operational
SMTP Services Operational
EU Trial Operational
EU Trial Operational
Reporting Operational
SMTP Services Operational
US Production Operational
US Production Operational
Reporting Operational
SMTP Services Operational
US Trial Operational
US Trial Operational
Reporting Operational
SMTP Services Operational
Convercent Helpline Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Insights and Benchmarking Dec 1, 2024 18:00-21:00 MST
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Nov 26, 2024 - 03:09 MST
Scheduled Maintenance - Insights and Benchmarking Dec 2, 2024 18:00-21:00 MST
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Nov 26, 2024 - 03:09 MST
Scheduled Maintenance - Insights and Benchmarking Dec 3, 2024 18:00-21:00 MST
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Nov 26, 2024 - 03:10 MST
Past Incidents
Dec 1, 2024

No incidents reported today.

Nov 30, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 30, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 26, 03:08 MST
Nov 29, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 29, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 26, 03:07 MST
Nov 28, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 28, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 26, 03:07 MST
Nov 27, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 27, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 26, 03:07 MST
Nov 26, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 26, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 26, 03:06 MST
IM-858 Issue Manager and Disclosure Manager Loading Issues
Resolved - Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident.

If you are still experiencing issues, please contact our support teams quoting IM-858.

Root cause analysis investigations have been initiated and an RCA will be provided.
Nov 26, 08:00 MST
Update - We've identified the root cause and continue to evaluate the corrective measures required to mitigate the impact.
Nov 26, 05:54 MST
Update - We are actively reviewing the mitigation measures and have engaged our third-party partners for their assistance.

We will share further updates as soon as they become available.
Nov 26, 03:27 MST
Identified - Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment.

We’re investigating the issue and will provide an update as soon as possible.
Nov 26, 02:21 MST
Nov 25, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 25, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:07 MDT
IM-852 Convercent Prod EU - SSO Authentification Errors
Resolved - Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident.

If you are still experiencing issues, please contact our support teams quoting IM-852.
Nov 25, 09:05 MST
Identified - Following incident IM-850, some users may observe 'unable to authenticate the user' errors when attempting to login via SSO.

Our engineering teams are investigating and further updates will provided shortly.
Nov 25, 07:45 MST
IM-850 Issue Manager and Disclosure Manager Loading Issues
Resolved - Corrective actions have been deployed and after a period of monitoring, we can confirm the resolution of this incident.
Nov 25, 05:13 MST
Identified - Our engineering teams are actively working with Microsoft Support to resolve the issue.

Additional updates will be shared as progress is made.
Nov 25, 04:20 MST
Investigating - Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment.

We’re investigating the issue and will provide an update as soon as possible.
Nov 25, 03:03 MST
Nov 24, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 24, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:06 MDT
Nov 23, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 23, 19:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:06 MDT
Nov 22, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 22, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:06 MDT
Nov 21, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 21, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:06 MDT
IM-843 Issue Manager and Disclosure Manager Loading Issues
Resolved - Corrective actions have been deployed and after a period of monitoring, we can confirm the resolution of this incident.
Nov 21, 08:10 MST
Investigating - Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment.

We’re investigating the issue and will provide an update as soon as possible.
Nov 21, 06:35 MST
Nov 20, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 20, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:05 MDT
Nov 19, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 19, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:05 MDT
Nov 18, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 18, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:05 MDT
Nov 17, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 17, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:05 MDT
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