Convercent Status

Scheduled Maintenance - Insights and Benchmarking

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 2023 - 18:00 MDT

Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.

Algeria - Call Center Shared Line Down

Update - We are continuing to work on a fix for this issue.
Aug 29, 2023 - 09:57 MDT

Identified - We have been notified by our telephony provider that our Algeria based shared telephony line +213-982402369 is no longer active. This is due to an unexpected, country-specific telecommunications regulatory change.

We are actively working to acquire new lines to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We also recommend that you note any materials containing that Algeria number so you can quickly make updates once we have a new phone line available.

If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
May 16, 2023 - 12:43 MDT

About This Site

Welcome to Convercent's Application Status page, where you will find information specific to the status and overall health of the Convercent Application. Should a future need arise to review this information, we recommend you bookmark this page to quickly review the Convercent Application status, or subscribe to our mailing list to receive emails and/or SMS message alerts.

EU Production Under Maintenance

Reporting Under Maintenance

SMTP Services Operational

EU Trial Under Maintenance

Reporting Under Maintenance

SMTP Services Operational

US Production Under Maintenance

Reporting Under Maintenance

SMTP Services Operational

US Trial Under Maintenance

Reporting Under Maintenance

SMTP Services Operational

Convercent Helpline Call Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance - Insights and Benchmarking Sep 28, 2023 18:00-21:00 MDT

Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Sep 22, 2023 - 03:13 MDT

Scheduled Maintenance - Insights and Benchmarking Sep 29, 2023 18:00-21:00 MDT

Scheduled Maintenance - Insights and Benchmarking Sep 30, 2023 18:00-21:00 MDT

Scheduled Maintenance - Insights and Benchmarking Oct 1, 2023 18:00-21:00 MDT

Scheduled Maintenance - Insights and Benchmarking Oct 2, 2023 18:00-21:00 MDT

Past Incidents

Sep 27, 2023

Unresolved incident: Scheduled Maintenance - Insights and Benchmarking.

Sep 26, 2023

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Sep 26, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 18:01 MDT

Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Sep 22, 03:11 MDT

Sep 25, 2023

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Sep 25, 21:01 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 18:01 MDT

Sep 24, 2023

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Sep 24, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 18:00 MDT

Sep 23, 2023

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Sep 23, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 18:00 MDT

Sep 22, 2023

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Sep 22, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 18:00 MDT

Sep 21, 2023

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Sep 21, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 18:01 MDT

Sep 20, 2023

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Sep 20, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 18:00 MDT

Sep 19, 2023

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Sep 19, 21:01 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 18:00 MDT

Sep 18, 2023

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Sep 18, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 18:00 MDT

Sep 17, 2023

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Sep 17, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 18:00 MDT

Sep 16, 2023

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Sep 16, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 18:00 MDT

Sep 15, 2023

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Sep 15, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:00 MDT

Sep 14, 2023

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Sep 14, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 18:00 MDT

Sep 13, 2023

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Sep 13, 19:01 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 18:02 MDT