All Systems Operational

About This Site

Welcome to Convercent's Application Status page, where you will find information specific to the status and overall health of the Convercent Application. Should a future need arise to review this information, we recommend you bookmark this page to quickly review the Convercent Application status, or subscribe to our mailing list to receive emails and/or SMS message alerts.

EU Production Operational
EU Production Operational
Reporting Operational
SMTP Services Operational
EU Trial Operational
EU Trial Operational
Reporting Operational
SMTP Services Operational
US Production Operational
US Production Operational
Reporting Operational
SMTP Services Operational
US Trial Operational
US Trial Operational
Reporting Operational
SMTP Services Operational
Convercent Helpline Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Mar 25, 2024 - 02:59 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Mar 25, 2024 - 03:00 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Mar 25, 2024 - 03:00 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Mar 25, 2024 - 03:01 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Mar 25, 2024 - 03:02 MDT
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Mar 25, 02:58 MDT
Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Mar 25, 02:58 MDT
Mar 25, 2024
Completed - The scheduled maintenance has been completed.
Mar 25, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Mar 25, 02:57 MDT
Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Mar 18, 04:30 MDT
Mar 23, 2024
Completed - The scheduled maintenance has been completed.
Mar 23, 21:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Mar 18, 04:29 MDT
Mar 22, 2024
Completed - The scheduled maintenance has been completed.
Mar 22, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Mar 18, 04:29 MDT
Resolved - The issue has been resolved.

If you are still experiencing issues, please contact our support teams quoting IM-484.

Root cause analysis investigations have been initiated and an RCA will be provided.

Mar 22, 07:38 MDT
Identified - Our engineering teams have identified the root cause and continue working towards a resolution.
Mar 22, 06:04 MDT
Investigating - We’ve identified an issue where users are unable to access the Helpline & Case Manager Retaliation feature. The impact is limited to users accessing the service through the EU Production environment.

We’re investigating the issue and will provide an update as soon as possible.

Mar 22, 05:05 MDT
Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Mar 18, 04:28 MDT
Resolved - We recently added an additional toll-free number option for Costa Rica. The toll-free number is 0800-542-5595 and can be reached using Movistar, Claro, & ICE mobile networks. The updated shared number has passed testing and is ready for use. The other Costa Rica Number +506-40003876 will remain and is operational. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.
We have updated the Costa Rica shared number listed on landing pages and related content within OneTrust Community and Knowledgebase. If your organization has any materials that contain the Costa Rica number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Costa Rica shared number.

If you have any questions or concerns, please don't hesitate to contact our support team.

Mar 21, 09:13 MDT
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Mar 18, 04:28 MDT
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Mar 18, 04:28 MDT
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Mar 4, 02:49 MST
Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Mar 4, 02:49 MST
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Mar 4, 02:48 MST
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Mar 4, 02:48 MST
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Mar 4, 02:47 MST