Convercent Status

All Systems Operational

About This Site

Welcome to Convercent's Application Status page, where you will find information specific to the status and overall health of the Convercent Application. Should a future need arise to review this information, we recommend you bookmark this page to quickly review the Convercent Application status, or subscribe to our mailing list to receive emails and/or SMS message alerts.

EU Production Operational

Reporting Operational

SMTP Services Operational

EU Trial Operational

Reporting Operational

SMTP Services Operational

US Production Operational

Reporting Operational

SMTP Services Operational

US Trial Operational

Reporting Operational

SMTP Services Operational

Convercent Helpline Call Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 13, 2026

No incidents reported today.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

Lebanon and Nicaraguan - Call Center Shared Line Changes

Resolved - We have been notified by our carrier the following changes for Lebanon and Nicaragua.

Lebanon - Effective 31st of July 2026, (01-426-801) 855-8659-450 will be disconnected and we will be unable to provide service a number for this country. Reporting parties will still be able to submit cases via the web or use our Global Reverse Charge number by dialing (00) 1 -720-514-4400. We will continue to work with our provider on future options.

Nicaragua - Effective immediately, 50518002201152 has been disconnected by the local carrier. The only number option will be a local number 2248-2265. Reporting parties can still submit reports via the web.

We understand its impact on your employees' ability to report using those country numbers and we will notify you if we are able to procure new numbers in the future.

If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
Jul 6, 13:54 MDT

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

EU & US Insights and Benchmarking reporting service scheduled maintenance

Completed - The scheduled maintenance has been completed.
Jun 29, 00:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 00:00 MDT

Scheduled - We will be performing scheduled maintenance on Convercent EU & US Reporting infrastructure at the below date & time. Please be aware that during this 48-hour maintenance window, intermittent outages of the Convercent Reporting module and missing data refresh from the previous day are expected. Once complete, the system will be available and functional again. Any missing reporting data will be picked up by the next refresh at the end of the day. Please plan accordingly.
Jun 25, 11:09 MDT