Update - We are continuing to work on a fix for this issue. We have a request in for a new line and expect to receive an update in October 2022 if one is available
Sep 15, 2022 - 08:30 MDT
Identified - The automated line testing system Convercent uses to monitor phone-line uptime identified that our Zimbabwe based shared telephony line is no longer active. This is due to an unexpected, country-specific telecommunications regulatory change. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Zimbabwe numbers.

We are actively working to acquire new lines to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We also recommend that you note any materials containing that Zimbabwe number so you can quickly make updates once we have a new phone line available.

If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.

Jul 08, 2022 - 12:26 MDT

About This Site

Welcome to Convercent's Application Status page, where you will find information specific to the status and overall health of the Convercent Application. Should a future need arise to review this information, we recommend you bookmark this page to quickly review the Convercent Application status, or subscribe to our mailing list to receive emails and/or SMS message alerts.

EU Production Operational
EU Production Operational
Reporting Operational
SMTP Services Operational
EU Trial Operational
EU Trial Operational
Reporting Operational
SMTP Services Operational
US Production Operational
US Production Operational
Reporting Operational
SMTP Services Operational
US Trial Operational
US Trial Operational
Reporting Operational
SMTP Services Operational
Convercent Helpline Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 29, 2022

No incidents reported today.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Resolved - We have resolved the outage with our Guatemala shared Toll-Free number and has passed testing and is ready for use. Individuals can now call in reports through this Toll-Free number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.

If you have any questions or concerns, please don't hesitate to contact our support team.

Sep 22, 09:35 MDT
Identified - Line testing has identified that our Guatemala based shared telephony line (+502-23784832) is no longer active. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Guatemala number.

We are actively working with the local telephony proivder to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.

If you would like to receive an email notification when that number has been restored, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.

Sep 21, 11:49 MDT
Sep 21, 2022
Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

Unresolved incident: Zimbabwe - Call Center Shared Line Down.