Uganda- Call Center Shared Line Down
Identified - The automated line testing system Convercent uses to monitor phone-line uptime identified that our Uganda based shared telephony line, 0800 113213, is no longer active. This is due to an unexpected, country-specific telecommunications regulatory change. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Uganda numbers.

Individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.

If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
Aug 23, 2024 - 10:57 MDT

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Welcome to Convercent's Application Status page, where you will find information specific to the status and overall health of the Convercent Application. Should a future need arise to review this information, we recommend you bookmark this page to quickly review the Convercent Application status, or subscribe to our mailing list to receive emails and/or SMS message alerts.

EU Production Operational
EU Production Operational
Reporting Operational
SMTP Services Operational
EU Trial Operational
EU Trial Operational
Reporting Operational
SMTP Services Operational
US Production Operational
US Production Operational
Reporting Operational
SMTP Services Operational
US Trial Operational
US Trial Operational
Reporting Operational
SMTP Services Operational
Convercent Helpline Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Insights and Benchmarking Oct 22, 2024 18:00-21:00 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Oct 21, 2024 - 02:41 MDT
Scheduled Maintenance - Insights and Benchmarking Oct 23, 2024 18:00-21:00 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Oct 21, 2024 - 02:41 MDT
Scheduled Maintenance - Insights and Benchmarking Oct 24, 2024 18:00-21:00 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Oct 21, 2024 - 02:42 MDT
Scheduled Maintenance - Insights and Benchmarking Oct 25, 2024 18:00-21:00 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Oct 21, 2024 - 02:42 MDT
Scheduled Maintenance - Insights and Benchmarking Oct 26, 2024 18:00-21:00 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Oct 21, 2024 - 02:42 MDT
Scheduled Maintenance - Insights and Benchmarking Oct 27, 2024 18:00-21:00 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Oct 21, 2024 - 02:42 MDT
Scheduled Maintenance - Insights and Benchmarking Oct 28, 2024 18:00-21:00 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Oct 21, 2024 - 02:43 MDT
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Oct 21, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Oct 14, 02:23 MDT
Oct 20, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Oct 20, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Oct 14, 02:22 MDT
Oct 19, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Oct 19, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Oct 14, 02:22 MDT
Oct 18, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Oct 18, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Oct 14, 02:22 MDT
Oct 17, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Oct 17, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Oct 14, 02:22 MDT
Oct 16, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Oct 16, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Oct 14, 02:21 MDT
Oct 15, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Oct 15, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Oct 14, 02:21 MDT
Issue Manager and Disclosure Manager Loading Issues
Resolved - Corrective actions have been deployed and after a period of monitoring, we can confirm the resolution of this incident.
Oct 15, 08:58 MDT
Investigating - Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment. We’re investigating the issue and will provide an update within the next hour.
Oct 15, 07:40 MDT
Oct 14, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Oct 14, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Oct 7, 02:35 MDT
Oct 13, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Oct 13, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Oct 7, 02:35 MDT
Oct 12, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Oct 12, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Oct 7, 02:35 MDT
Oct 11, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Oct 11, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Oct 7, 02:34 MDT
Oct 10, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Oct 10, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Oct 7, 02:34 MDT
Oct 9, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Oct 9, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Oct 7, 02:34 MDT
Oct 8, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Oct 8, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Oct 7, 02:34 MDT
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