E-mail Notifications Service Degradation
Monitoring - Please be advised we have completed the requeue of the messages that were not sent out during the outage period. The previously mentioned workaround, having your IT department add the following IP Address to the allow IP list; 167.89.71.179, remains in place, and customers should follow this step to ensure email notifications continue. We are engaged with the provider to restore nominal service. Updates will follow upon the next milestones.
Oct 06, 2023 - 12:45 MDT
Update - Please be advised that we have now restored email functionality for new emails being queued and sent, and are currently working on re-queueing emails that were sent during the failure. Updates will follow upon milestones.
Oct 06, 2023 - 08:35 MDT
Identified - We’ve identified an issue where email notifications from the Convercent application are not being sent. The impact is limited to users in the U.S. production environment. We’re engaging with our provider.

We have identified a temporary fix. As a workaround please have your IT department add the following IP Address to the allow IP list; 167.89.71.179.

Additional updates will be provided upon the next milestones.
Oct 04, 2023 - 11:08 MDT

About This Site

Welcome to Convercent's Application Status page, where you will find information specific to the status and overall health of the Convercent Application. Should a future need arise to review this information, we recommend you bookmark this page to quickly review the Convercent Application status, or subscribe to our mailing list to receive emails and/or SMS message alerts.

EU Production Operational
EU Production Operational
Reporting Operational
SMTP Services Operational
EU Trial Operational
EU Trial Operational
Reporting Operational
SMTP Services Operational
US Production Operational
US Production Operational
Reporting Operational
SMTP Services Operational
US Trial Operational
US Trial Operational
Reporting Operational
SMTP Services Operational
Convercent Helpline Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Insights and Benchmarking Dec 10, 2023 18:00-21:00 MST
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Dec 04, 2023 - 04:37 MST
Scheduled Maintenance - Insights and Benchmarking Dec 11, 2023 18:00-21:00 MST
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Dec 04, 2023 - 04:40 MST
Past Incidents
Dec 9, 2023
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Dec 9, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Dec 4, 04:33 MST
Dec 8, 2023
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Dec 8, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Dec 4, 04:32 MST
OneTrust Shared Benin - Parakou - Call Center Shared Line Down
Resolved - The automated line testing system Convercent uses to monitor phone-line uptime identified that our Benin based shared telephony line is no longer active. This is due to an unexpected, country-specific telecommunications regulatory change.

We have proactively procured a new Benin shared number. The updated shared number has passed testing and is ready for use. The new number for Benin is +229 62500989. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.

We are updating the Benin shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Benin number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Benin shared number.

If you have any questions or concerns, please don't hesitate to contact our support team.
Dec 8, 08:50 MST
Identified - The automated line testing system Onetrust/Convercent uses to monitor phone-line uptime identified that our Benin - Parakou based shared telephony line is no longer active. This is due to an unexpected, country-specific telecommunications regulatory change. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Benin - Parakou number.

We are actively working to acquire new lines to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We also recommend that you note any materials containing that Benin - Parakou number so you can quickly make updates once we have a new phone line available.

If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
Nov 28, 13:20 MST
Dec 7, 2023
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Dec 7, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 18:01 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Dec 4, 04:29 MST
Dec 6, 2023
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Dec 6, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Dec 4, 04:24 MST
Dec 5, 2023
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Dec 5, 21:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:01 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Dec 4, 03:32 MST
Dec 4, 2023
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Dec 4, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 27, 08:18 MST
Dec 3, 2023
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Dec 3, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 27, 08:17 MST
Dec 2, 2023
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Dec 2, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 27, 08:16 MST
Dec 1, 2023
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Dec 1, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 27, 08:16 MST
Nov 30, 2023
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 30, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 27, 08:15 MST
Algeria - Call Center Shared Line Down
Resolved - After continued work with our telephony providers and in country providers, we are unable to provide telephone access in Algeria. Algeria will be considered non-serviceable for call center use at this time. Web access to submit reports will remain unchanged and is available.
Nov 30, 13:13 MST
Update - We are continuing to work on a fix for this issue.
Aug 29, 09:57 MDT
Identified - We have been notified by our telephony provider that our Algeria based shared telephony line +213-982402369 is no longer active. This is due to an unexpected, country-specific telecommunications regulatory change.

We are actively working to acquire new lines to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We also recommend that you note any materials containing that Algeria number so you can quickly make updates once we have a new phone line available.

If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
May 16, 12:43 MDT
Nov 29, 2023
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 29, 21:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 27, 08:15 MST
Nov 28, 2023
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 28, 21:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 27, 08:14 MST
Nov 27, 2023
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 27, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 18:01 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 20, 09:51 MST
Nov 26, 2023
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 26, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 20, 09:45 MST
Nov 25, 2023
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 25, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 20, 09:44 MST
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