Convercent Status

All Systems Operational

About This Site

Welcome to Convercent's Application Status page, where you will find information specific to the status and overall health of the Convercent Application. Should a future need arise to review this information, we recommend you bookmark this page to quickly review the Convercent Application status, or subscribe to our mailing list to receive emails and/or SMS message alerts.

EU Production Operational

Reporting Operational

SMTP Services Operational

EU Trial Operational

Reporting Operational

SMTP Services Operational

US Production Operational

Reporting Operational

SMTP Services Operational

US Trial Operational

Reporting Operational

SMTP Services Operational

Convercent Helpline Call Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 23, 2023

No incidents reported today.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

Microsoft Application Gateway Update

Resolved - This incident has been resolved.
Mar 13, 08:30 MDT

Monitoring - On March 6th @ 10:30 AM MST Convercent upgraded our Microsoft Application Gateway from V1 to V2. This upgrade also includes updates to the SSL/TLS protocols to strengthen security.

Learn more about Microsoft Application Gateway V2: https://learn.microsoft.com/en-us/azure/application-gateway/overview-v2

With this change, the IP information that the Convercent application operates through will change. For most customers, you will not see any change however it is recommended that customers work with their IT department to determine if they will need to flush any cache that might be holding the previous IP address. It is possible that as a customer you may need to flush your DNS cache, the IT department may need to flush the web proxy cache or update the local DNS servers.

As a user to flush your DNS cache: https://www.whatsmydns.net/flush-dns.html
Mar 7, 13:00 MST

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.