Identified - We have been notified by our telephony provider that our Algeria based shared telephony line +213-982402369 is no longer active. This is due to an unexpected, country-specific telecommunications regulatory change. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Algeria numbers.

We are actively working to acquire new lines to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We also recommend that you note any materials containing that Algeria number so you can quickly make updates once we have a new phone line available.

If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.

May 16, 2023 - 12:43 MDT

About This Site

Welcome to Convercent's Application Status page, where you will find information specific to the status and overall health of the Convercent Application. Should a future need arise to review this information, we recommend you bookmark this page to quickly review the Convercent Application status, or subscribe to our mailing list to receive emails and/or SMS message alerts.

EU Production Operational
EU Production Operational
Reporting Operational
SMTP Services Operational
EU Trial Operational
EU Trial Operational
Reporting Operational
SMTP Services Operational
US Production Operational
US Production Operational
Reporting Operational
SMTP Services Operational
US Trial Operational
US Trial Operational
Reporting Operational
SMTP Services Operational
Convercent Helpline Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 30, 2023

No incidents reported today.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023
Completed - The scheduled maintenance has been completed.
May 17, 19:07 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 18:01 MDT
Scheduled - We will be performing scheduled maintenance in the Production Environments at the below date & time. Please be aware that the Convercent Application - Production Environments will not be accessible during this maintenance window. Once completed, the system will be available and fully functional again.

Maintenance Schedule for Production Environments:
US: Wednesday, May 17th, 2023| 6pm - 12am MDT
EMEA: Thursday, May 18th, 2023 | 1am - 7am BST

During this time, reporting parties will be directed to the Convercent call center for immediate assistance, as it will be fully operational and able to accept incident reports without any interruption.

May 12, 15:46 MDT
Completed - The scheduled maintenance has been completed.
May 17, 15:50 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 13:01 MDT
Scheduled - We will be performing scheduled maintenance in the Trial Environments at the below date & time. Please be aware that the Convercent Application - Trial Environments will not be accessible during this maintenance window. Once completed, the system will be available and fully functional again.

Maintenance Schedule for Trial Environments:
US: Wednesday, May 17th, 2023| 1pm - 7pm MDT
EMEA: Wednesday, May 17th, 2023 | 8pm-2am BST

May 12, 15:42 MDT
May 16, 2023

Unresolved incident: Algeria - Call Center Shared Line Down.