Update - We are continuing to work on a fix for this issue. We have a request in for a new line and expect to receive an update in October 2022 if one is available
Sep 15, 2022 - 08:30 MDT
Sep 15, 2022 - 08:30 MDT
Identified - The automated line testing system Convercent uses to monitor phone-line uptime identified that our Zimbabwe based shared telephony line is no longer active. This is due to an unexpected, country-specific telecommunications regulatory change. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Zimbabwe numbers.
We are actively working to acquire new lines to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We also recommend that you note any materials containing that Zimbabwe number so you can quickly make updates once we have a new phone line available.
If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
Jul 08, 2022 - 12:26 MDT
We are actively working to acquire new lines to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We also recommend that you note any materials containing that Zimbabwe number so you can quickly make updates once we have a new phone line available.
If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
Jul 08, 2022 - 12:26 MDT
About This Site
Welcome to Convercent's Application Status page, where you will find information specific to the status and overall health of the Convercent Application. Should a future need arise to review this information, we recommend you bookmark this page to quickly review the Convercent Application status, or subscribe to our mailing list to receive emails and/or SMS message alerts.
EU Production
Operational
EU Production
Operational
Reporting
Operational
SMTP Services
Operational
EU Trial
Operational
EU Trial
Operational
Reporting
Operational
SMTP Services
Operational
US Production
Operational
US Production
Operational
Reporting
Operational
SMTP Services
Operational
US Trial
Operational
US Trial
Operational
Reporting
Operational
SMTP Services
Operational
Convercent Helpline Call Center
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance