Update - We’ve determined that any user attempting to access app.convercent.com may encounter a 404 error, preventing them from accessing the tool. Additionally, we've received reports that users are unable to progress through the login screen for trial.convercent.com

We're reviewing our service health monitors to determine the source of the issue. We will provide updates as the investigation progresses.

Jul 19, 2024 - 02:59 MDT
Investigating - We’ve identified that some users are experiencing connectivity issues when attempting to access app.convercent.com, resulting in a 404 error. We’re investigating the issue and will provide an update as soon as possible.
Jul 19, 2024 - 02:21 MDT

About This Site

Welcome to Convercent's Application Status page, where you will find information specific to the status and overall health of the Convercent Application. Should a future need arise to review this information, we recommend you bookmark this page to quickly review the Convercent Application status, or subscribe to our mailing list to receive emails and/or SMS message alerts.

EU Production Major Outage
EU Production Major Outage
Reporting Operational
SMTP Services Operational
EU Trial Major Outage
EU Trial Major Outage
Reporting Operational
SMTP Services Operational
US Production Operational
US Production Operational
Reporting Operational
SMTP Services Operational
US Trial Operational
US Trial Operational
Reporting Operational
SMTP Services Operational
Convercent Helpline Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 19, 2024

Unresolved incident: Users may receive a 404 error when attempting to access app.convercent.com.

Jul 18, 2024

No incidents reported.

Jul 17, 2024
Resolved - The Convercent platform is available and the incident has been resolved.

Following the migration of Convercent's domain name system (DNS) registration, replication times may vary across different Internet service providers (ISPs) and so there may still be some residual impact as each Internet Service Provider follow their own DNS update schedule.

If you are still experiencing issues, please contact our support teams quoting IM-638.

Jul 17, 05:15 MDT
Monitoring - Following the migration of Convercent's domain name system (DNS) registration, customers may observe intermittent unavailability of the Convercent E.U Production platform. Behaviours may include DNS and CNAME Errors.

The Convercent platform is available although some customers may still receive the specified errors as there may still be some residual impact whilst Internet Service Providers (ISPs) complete their DNS update schedule.

Jul 16, 08:06 MDT
Jul 16, 2024
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - The issue has been resolved.

If you are still experiencing issues, please contact our support teams quoting IM-631.

Jul 11, 08:45 MDT
Investigating - We’ve identified an issue where users may experience failure to load pages within the Disclosure and Issue Management modules. The impact is limited to users accessing the service through the EU Production environment.

We’re investigating the issue and will provide an update as soon as possible.

Jul 11, 08:00 MDT
Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.