Convercent Status

Scheduled Maintenance - Insights and Benchmarking

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2024 - 18:00 MDT

Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Jul 26, 2024 18:00-21:00 MDT

About This Site

Welcome to Convercent's Application Status page, where you will find information specific to the status and overall health of the Convercent Application. Should a future need arise to review this information, we recommend you bookmark this page to quickly review the Convercent Application status, or subscribe to our mailing list to receive emails and/or SMS message alerts.

EU Production Under Maintenance

Reporting Under Maintenance

SMTP Services Operational

EU Trial Under Maintenance

Reporting Under Maintenance

SMTP Services Operational

US Production Under Maintenance

Reporting Under Maintenance

SMTP Services Operational

US Trial Under Maintenance

Reporting Under Maintenance

SMTP Services Operational

Convercent Helpline Call Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance - Insights and Benchmarking Jul 27, 2024 18:00-21:00 MDT

Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Jul 23, 2024 - 01:22 MDT

Scheduled Maintenance - Insights and Benchmarking Jul 28, 2024 18:00-21:00 MDT

Scheduled Maintenance - Insights and Benchmarking Jul 29, 2024 18:00-21:00 MDT

Past Incidents

Jul 26, 2024

Unresolved incident: Scheduled Maintenance - Insights and Benchmarking.

Jul 25, 2024

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Jul 25, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 18:00 MDT

Jul 24, 2024

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Jul 24, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 18:00 MDT

Jul 23, 2024

Scheduled Maintenance - Insights and Benchmarking

Completed - The scheduled maintenance has been completed.
Jul 23, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 18:00 MDT

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Users may receive a 404 error when attempting to access app.convercent.com

Resolved - We’ve successfully recovered all the impacted cloud infrastructure, resulting in all Convercent sites now being accessible.

https://app.convercent.com/ - Working
https://trial.convercent.com/ - Working
https://app.convercent.us/ - Working
https://trial.convercent.us/ - Working

If you are still experiencing issues, please contact our support teams quoting IM-655.

Root cause analysis investigations have been initiated and an RCA will be provided following a period of working with Microsoft.
Jul 19, 16:07 MDT

Update - We are continuing to work on a fix for this issue.
Jul 19, 14:58 MDT

Update - Our engineering teams continue to implement additional corrective measures and are closely monitoring the results of those actions.
Jul 19, 14:29 MDT

Update - Our engineering teams continue to monitor the implemented corrective actions.
Jul 19, 13:24 MDT

Update - Our engineering teams are implementing corrective actions and are monitoring the results of those actions.
Jul 19, 12:12 MDT

Update - Our Engineering teams are continuing to run additional troubleshooting actions.
Jul 19, 11:11 MDT

Update - We’ve been successful in rebooting a subset of the affected cloud infrastructure, however this has not remediated impact at this time. While we attempt to restart the remaining infrastructure, we’re running additional troubleshooting actions.
Jul 19, 10:05 MDT

Update - We are continuing to work on a fix for this issue.
Jul 19, 08:42 MDT

Identified - We’ve determined that this issue is the result of the large Microsoft Azure outage that is currently occurring. While we wait for Microsoft to resolve the issue, we’re attempting to restore functionality by restarting the affected cloud infrastructure. We will provide further updates as our attempts to remediate the issue progress.
Jul 19, 07:07 MDT

Update - Our Engineering teams continue to attempt restarts on the impacted virtual machines in an attempt to restore services.

Further updates will be provided as soon as possible.
Jul 19, 06:00 MDT

Update - We’ve determined that any user attempting to access app.convercent.com may encounter a 404 error, preventing them from accessing the tool. Additionally, we've received reports that users are unable to progress through the login screen for trial.convercent.com

We're reviewing our service health monitors to determine the source of the issue. We will provide updates as the investigation progresses.
Jul 19, 02:59 MDT

Investigating - We’ve identified that some users are experiencing connectivity issues when attempting to access app.convercent.com, resulting in a 404 error. We’re investigating the issue and will provide an update as soon as possible.
Jul 19, 02:21 MDT

Jul 18, 2024

No incidents reported.

Jul 17, 2024

Convercent platform intermittent service degradation

Resolved - The Convercent platform is available and the incident has been resolved.

Following the migration of Convercent's domain name system (DNS) registration, replication times may vary across different Internet service providers (ISPs) and so there may still be some residual impact as each Internet Service Provider follow their own DNS update schedule.

If you are still experiencing issues, please contact our support teams quoting IM-638.
Jul 17, 05:15 MDT

Monitoring - Following the migration of Convercent's domain name system (DNS) registration, customers may observe intermittent unavailability of the Convercent E.U Production platform. Behaviours may include DNS and CNAME Errors.

The Convercent platform is available although some customers may still receive the specified errors as there may still be some residual impact whilst Internet Service Providers (ISPs) complete their DNS update schedule.
Jul 16, 08:06 MDT

Jul 16, 2024

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.