All Systems Operational

About This Site

Welcome to Convercent's Application Status page, where you will find information specific to the status and overall health of the Convercent Application. Should a future need arise to review this information, we recommend you bookmark this page to quickly review the Convercent Application status, or subscribe to our mailing list to receive emails and/or SMS message alerts.

EU Production Operational
EU Production Operational
Reporting Operational
SMTP Services Operational
EU Trial Operational
EU Trial Operational
Reporting Operational
SMTP Services Operational
US Production Operational
US Production Operational
Reporting Operational
SMTP Services Operational
US Trial Operational
US Trial Operational
Reporting Operational
SMTP Services Operational
Convercent Helpline Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Jun 24, 2024 - 02:28 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Jun 24, 2024 - 02:28 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Jun 24, 2024 - 02:28 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Jun 24, 2024 - 02:29 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Jun 24, 2024 - 02:29 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Jun 24, 2024 - 02:29 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Jun 24, 2024 - 02:30 MDT
Past Incidents
Jun 25, 2024

No incidents reported today.

Jun 24, 2024
Completed - The scheduled maintenance has been completed.
Jun 24, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Jun 17, 03:00 MDT
Jun 23, 2024
Completed - The scheduled maintenance has been completed.
Jun 23, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Jun 17, 02:53 MDT
Jun 22, 2024
Completed - The scheduled maintenance has been completed.
Jun 22, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Jun 17, 02:52 MDT
Resolved - We’ve determined that the error was caused by an incorrect data condition within the affected environment, which was inadvertently introduced by an unrelated data correction on the backend. We reconfigured the APP-EU environment to correct the data. After manually restarting the service, we’ve confirmed that this successfully resolved the issue.

Start Time: Jun 22, 2024, 12:00 PM UTC
End Time: Jun 22, 2024, 2:45 PM UTC

Jun 22, 09:33 MDT
Investigating - We’ve identified an issue where users may receive an error when attempting to load Benchmarking & Insights reports within the Convercent platform. Impact is limited to users accessing the service through the APP-EU environment. We’ve isolated the cause of the issue to a specific backend task that is repeatedly failing. We’re investigating the root cause of this failure to determine our next steps.
Jun 22, 06:46 MDT
Jun 21, 2024
Completed - The scheduled maintenance has been completed.
Jun 21, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Jun 17, 02:47 MDT
Jun 20, 2024
Completed - The scheduled maintenance has been completed.
Jun 20, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Jun 17, 02:47 MDT
Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Jun 17, 02:46 MDT
Jun 18, 2024
Completed - The scheduled maintenance has been completed.
Jun 18, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Jun 17, 02:46 MDT
Jun 17, 2024
Completed - The scheduled maintenance has been completed.
Jun 17, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Jun 10, 01:24 MDT
Jun 16, 2024
Completed - The scheduled maintenance has been completed.
Jun 16, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Jun 10, 01:23 MDT
Jun 15, 2024
Completed - The scheduled maintenance has been completed.
Jun 15, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Jun 10, 01:23 MDT
Jun 14, 2024
Completed - The scheduled maintenance has been completed.
Jun 14, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Jun 10, 01:23 MDT
Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Jun 10, 01:22 MDT
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Jun 10, 01:22 MDT
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Jun 10, 01:21 MDT