Helpline & Case Manager Retaliation Feature Service Outage

Incident Report for Convercent

Resolved

The issue has been resolved.

If you are still experiencing issues, please contact our support teams quoting IM-484.

Root cause analysis investigations have been initiated and an RCA will be provided.

Posted Mar 22, 2024 - 07:38 MDT

Identified

Our engineering teams have identified the root cause and continue working towards a resolution.

Posted Mar 22, 2024 - 06:04 MDT

Investigating

We’ve identified an issue where users are unable to access the Helpline & Case Manager Retaliation feature. The impact is limited to users accessing the service through the EU Production environment.

We’re investigating the issue and will provide an update as soon as possible.

Posted Mar 22, 2024 - 05:05 MDT

This incident affected: EU Production (EU Production).