We have procured a new Uganda shared Toll-Free number that has passed testing and is ready for use. The new Toll-Free number for Uganda is 0800 281004. Individuals can now call in reports through this Toll-Free number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.
We are updating the Ugnada shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Uganda number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Uganda shared number.
If you have any questions or concerns, please don't hesitate to contact our support team.
Posted Dec 09, 2024 - 13:58 MST
Identified
***Update 11/26/24*** Our carrier is now able to procure numbers for Uganda and a new shared number has been requested. This process will take a couple weeks before the number is operational. ********************************************************************************************************************************
The automated line testing system Convercent uses to monitor phone-line uptime identified that our Uganda based shared telephony line, 0800 113213, is no longer active. This is due to an unexpected, country-specific telecommunications regulatory change. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Uganda numbers.
Individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.
If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
Posted Aug 23, 2024 - 10:57 MDT
This incident affected: Convercent Helpline Call Center.