Uganda- Call Center Shared Line Down
Identified - The automated line testing system Convercent uses to monitor phone-line uptime identified that our Uganda based shared telephony line, 0800 113213, is no longer active. This is due to an unexpected, country-specific telecommunications regulatory change. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Uganda numbers.

Individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.

If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
Aug 23, 2024 - 10:57 MDT

About This Site

Welcome to Convercent's Application Status page, where you will find information specific to the status and overall health of the Convercent Application. Should a future need arise to review this information, we recommend you bookmark this page to quickly review the Convercent Application status, or subscribe to our mailing list to receive emails and/or SMS message alerts.

EU Production Operational
EU Production Operational
Reporting Operational
SMTP Services Operational
EU Trial Operational
EU Trial Operational
Reporting Operational
SMTP Services Operational
US Production Operational
US Production Operational
Reporting Operational
SMTP Services Operational
US Trial Operational
US Trial Operational
Reporting Operational
SMTP Services Operational
Convercent Helpline Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Insights and Benchmarking Nov 21, 2024 18:00-21:00 MST
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Nov 01, 2024 - 06:06 MDT
Scheduled Maintenance - Insights and Benchmarking Nov 22, 2024 18:00-21:00 MST
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Nov 01, 2024 - 06:06 MDT
Scheduled Maintenance - Insights and Benchmarking Nov 23, 2024 18:00-19:00 MST
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Nov 01, 2024 - 06:06 MDT
Scheduled Maintenance - Insights and Benchmarking Nov 24, 2024 18:00-21:00 MST
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Nov 01, 2024 - 06:06 MDT
Scheduled Maintenance - Insights and Benchmarking Nov 25, 2024 18:00-21:00 MST
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on Nov 01, 2024 - 06:07 MDT
Past Incidents
Nov 20, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 20, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:05 MDT
Nov 19, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 19, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:05 MDT
Nov 18, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 18, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:05 MDT
Nov 17, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 17, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:05 MDT
Nov 16, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 16, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:04 MDT
Nov 15, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 15, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:04 MDT
Nov 14, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 14, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:04 MDT
Nov 13, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 13, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:03 MDT
Nov 12, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 12, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:03 MDT
IM-823 Insights and Benchmarking reporting service unavailable
Resolved - Corrective actions have been deployed and following a period of monitoring, we've confirmed the resolution of this incident.

If you are still experiencing issues, please contact our support teams quoting IM-823.

Root cause analysis investigations have been initiated and an RCA will be provided.
Nov 12, 09:21 MST
Update - Service has been fully restored for the Issue Manager and Disclosure Manager modules, which are now operating normally. However, the Insights and Benchmarking reporting functionality remains unavailable.

We are continuing to work on this issue and will provide an update as soon as possible.
Nov 12, 08:38 MST
Update - Our engineering teams are continuing to investigate the issue. In addition to the Insights and Benchmarking reporting functionality, users may also experience degraded performance or loading issues with the Issue Manager and Disclosure Manager modules. We are working to restore full functionality and appreciate your patience as we resolve these disruptions
Nov 12, 02:32 MST
Update - Our engineering teams are continuing to investigate the issue. In addition to the Insights and Benchmarking reporting functionality, users may also experience degraded performance or loading issues with the Issue Manager and Disclosure Manager modules. We are working to restore full functionality and appreciate your patience as we resolve these disruptions
Nov 12, 02:31 MST
Investigating - We are currently experiencing an issue where users cannot access the Insights and Benchmarking reporting functionality. This impact is limited to users accessing the service in the EU Production environment.

The issue occurred following a scheduled maintenance period, during which a data refresh could not complete in time. As a result, the Insights and Benchmarking reporting functionality is currently unavailable. We are working to resolve this as quickly as possible.
Nov 11, 21:00 MST
Nov 11, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 11, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 06:03 MDT
Nov 10, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 10, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 05:58 MDT
Nov 9, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 9, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 05:57 MDT
Nov 8, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 8, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 05:57 MDT
Nov 7, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 7, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 05:57 MDT
Nov 6, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
Nov 6, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 18:00 MST
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Nov 1, 05:57 MDT
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